Terms and Conditions

www.gana777.mx is operated by Unocapali La Paz Operadora, S.A. de C.V., an operator of Producciones Móviles, S.A. de C.V., Permittee authorized by the Ministry of the Interior, who acts under the protection of Federal Permit No. DGAJS/SCEVF/P-06/2005-Ter, in terms of: (i) official letter number DGJS/SCEV/1458/2012, And DGJS/1580/2021, hereinafter the "Site".
These Terms and Conditions establish the rules under which Unocapali La Paz Operadora, S.A. de C.V. (“we”) provides you with access to, and governs your use of, the Site, as well as the Site applications made available to you through the Site (the “Software”) and the information, content, features and services provided through the Site. Site (together with the Software, the “Services”).
These Terms and Conditions apply to any use of our services. For promotional items, additional terms may apply. By using our application, visiting the Site and/or registering and/or using our services, you accept and are bound by:
- Terms and Conditions
- Privacy Policy
The rules that apply to each casino game can be found within each casino game, and includes the maximum win available for each game ("Game Rules");

Any specific conditions that are indicated as applicable (for example, if you are entering a promotion, the terms and conditions of the promotion); and

All other terms and conditions, rules or policies that relate to applicable service promotions; bonuses, special offers or any other aspect of your use of the services, considering for all applicable purposes that you have accepted and understood them.

All terms and conditions, rules and policies referred to in the preceding paragraph shall be collectively referred to as the “Terms and Conditions”.
YOUR USE OF THE SITE AND/OR THE SERVICES IMPLIES THAT YOU AGREE TO THESE TERMS AND CONDITIONS, AND CONSTITUTES A BINDING AGREEMENT ON YOUR PART TO THEM, INCLUDING ANY MODIFICATIONS WE MAKE FROM TIME TO TIME TIME. If you do not agree to these Terms and Conditions, your only alternative is to refrain from accessing the Site and using the Services.
The Site provides users with the opportunity to win prizes in kind (merchandise, experiences) and in cash, by placing bets on Games (the “Games”); or, when this is the case, through the acquisition of free vouchers. In order to enter the Games, participants must create a user account on the Site. In addition to the rules established for the Games in these Terms and Conditions, each Game may be subject to specific rules, which will be published together with the Game in question and will be available for consultation by the participants. In the event of a discrepancy between these Terms and Conditions and the specific rules that may be published for each Game, those rules will prevail.
When you register an account with us, you agree and warrant that:
- You are at least 18 years old. We reserve the right to request age verification documentation from any applicant or customer at any time, and will void any transaction made by minors;
- You will provide true information when opening your account, which will include information such as your date of birth, along with valid supporting identification, your country of residence, your current address, email address, and personal phone number. You must inform us of any changes to these details;
- You have the legal capacity to enter into a linked contract, including these Terms and Conditions and any bets you place;
- You are opening your account for personal use only, and you are acting on your own behalf and not as an agent on behalf of any third party;
- You will not attempt to sell or in any way transfer the benefit of your account to any third party, nor will you acquire or attempt to acquire an account that has been opened in the name of a third party;
- You are not prohibited for any reason from betting with us or using our services; and
- You are not currently subject to a self-exclusion from a Site account and have not been excluded from gambling by us or any other operator.
- You must keep your personal information up to date. If you do not, your bets or payments may be rejected or issued incorrectly.
- You may not transfer funds from one Site account to another under any circumstances.
If you breach any of the terms of number 6 of these Terms and Conditions, the Site may proceed to:
- We may cancel any bet you have placed;
- We will not be required to pay any winnings that would otherwise have been paid in respect of any bets you have placed; and
- We may refer the matter to the police, guardians or family members, or any other appropriate regulatory authority.
The Services are not directed to, nor may they be used by, persons under 18 (eighteen) years of age. You must be at least 18 (eighteen) years old and have legal capacity to contract and to be able to access the Site and/or use the Services. By accessing the Site and using the Services, you represent and warrant that you are of sufficient age and capacity to be bound by these Terms and Conditions. We reserve the right to request age verification documentation from any applicant or customer at any time, and may void any transaction made by minors.
You agree that we have the right to electronically verify your information when you open an account with us. By agreeing to these Terms and Conditions and/or registering to use the Application and/or the Site, you agree that we are entitled to perform any and all necessary and/or required identification, credit, fraud, and other verifications by the applicable laws and regulations and/or by the relevant regulatory authorities for the use of the application and/or the Site and our products in general. You agree that you will provide us with any information we need in connection with such verifications. We will have the right to suspend or restrict your account in any way we deem appropriate, until we have completed those verifications to our satisfaction. In addition to electronic verifications, we may perform manual verifications to confirm address and identity. To confirm your identity, it may be necessary for you to send a copy of your identity documents to the email that we indicate in that case.

As part of the registration and verification process, we may provide your information details to authorized credit reference agencies or fraud tool providers to confirm your identity and payment provider details. You agree that we may process such information in connection with your registration and verification. Any transfer of data will be governed by the provisions of the Federal Law on Protection of Data Held by Private Parties and our Privacy Notice.
Each client is required to identify themselves by their account number and password at each login. It is the sole responsibility of the customer to guard his specific password and account number and not to disclose it to any person.
We will not be liable for any loss that may arise as a result of misuse of your username or password or any unauthorized access to your account. If you have lost or forgotten any of your account details, please contact us as soon as possible. You must tell us immediately if you suspect someone is misusing your account details so that we can suspend your account and prevent any unauthorized access.

It is our recommendation that you use a secure password storage device to save your account details instead of using the automatic password memory in your browser.
Use of the Services may be prohibited or regulated in certain states or countries. If you use the Services outside the Mexican territory, you are responsible for compliance with the laws or regulations of the state or territory from which you access the Site and/or use the Services. Residents of those countries in which it is prohibited to participate by any means in Games with bets will not be able to register.
You are responsible for complying with your own local, national, federal, state, or other laws relating to gambling or gaming before opening an account, placing wagers, or using our Services. If you are located in a country where the use of gambling or lottery services is prohibited, you must not (i) register with us for the applicable service; (ii) attempt to use that service; or (iii) use your payment card or other payment method to place bets or games with us for the illegal service.
We reserve the right to suspend or deactivate any account of any user if we suspect that the user is acting in violation of these Terms and Conditions and/or any applicable legislation or regulation. Similarly, people who are in breach of these Terms and Conditions may not have the right to collect any profit and may be committing fraud and be subject to sanctions for said crime.
We will not be liable for any damage or loss that you or any third party alleges or believes was caused to you in connection with your use of the Services; including, but not limited to: those resulting from inappropriate use by the User of the Services; of communication errors between the User and the Site; or, of an interruption of the Services attributable or not to the Site.
By using our services, you state that you are aware that access to the Games implies the possibility that you will not be a winner in the Games in question, so in no case can you claim anything against us or from any of our group companies or from any of our respective directors, officers or employees. In the same way, we are not responsible for any loss, damage, impairment or affectation that you incur by the use or acceptance of any prize.
It is prohibited to use a payment method of which you are not the sole holder or which belongs to a third party (for example, you cannot use a family member's debit card to make deposits into your account). Any third party deposit will be deemed invalid (and any winnings or prizes arising from the deposit will be forfeited).
To obtain the right to participate in the Games, you need to deposit money that will be constituted in your funds. Your funds will be held in a separate bank account from all of our other business accounts, and will be secure and available to you at all times. You may dispose of your funds in the ways permitted by the Site, participate in a Game or Draw, request a refund in the case of refundable amounts, payment of prizes, crossing of new bets, etc.
In accordance with article 10 of the Regulations of the Federal Law of Games and Draws in force in the United Mexican States, all transactions carried out on the Site will be carried out in Mexican pesos. We accept different payment methods, which may vary as they are available from time to time in Mexico. The payment methods available to you will be displayed on the App or Site at the time you make your deposit. You are only allowed to use payment methods that are in your name. The deposits you make must be made from a personal account and not from a business or corporate account. If you make deposits using payment methods that you do not have the right to use (for example, those in which you are not the owner), we may void your deposit (and any winnings you make on that deposit will be void). This means that you will not be entitled to any winnings on a bet placed with these deposits.
You agree to only deposit funds that you are going to use for placing bets. If we have reasonable grounds to believe that you have deposited funds in respect of which you do not intend to wager, we may suspend or close your account and may need to notify the appropriate authorities.
Your winnings may be voided where you have made deposits with the intent to void bets using the deposit which you later cancelled. If any deposit does not reach us or is canceled by you or a third party, we shall be entitled to void all bonuses, free sports bets and winnings accrued or awarded to your account as a result of such deposit, if we believe, in our reasonable discretion , that the deposit was made with the sole intention of voiding bets obtained using the deposit that you canceled.
We will constantly perform anti-money laundering checks on your deposits. We are required by anti-money laundering regulations and as part of our internal policies to conduct reviews regarding the source of funds deposited by clients. If these reviews do not give us enough information about you, we may ask you for more information (including your source of income). You agree to promptly provide this information, upon request. We reserve the right, acting reasonably, to suspend or terminate any account where we cannot ensure that the source of funds is legitimate or where insufficient information has been provided.
No funds will earn interest on any of your account balances. We do not grant credit under any circumstances. It is your responsibility to maintain sufficient funds in your account to place any bets you wish to place. We will not be responsible for any bets lost due to not having the required funds in your account to place the bet. We also reserve the right to void any bet that has been inadvertently accepted if your account does not have sufficient funds to cover the entire bet and/or to recover the amount of any shortfall. We are not a financial institution and no interest is earned or paid on deposits, nor are earnings guaranteed.
We do not charge you for deposits and withdrawals to your account. However, you should check with your bank, credit card provider or payment service provider if they will charge you any fees for this. We will not be responsible for paying any third party fees on your behalf. Additionally, if you make a deposit and request a withdrawal without having exhausted that deposit, we reserve the right to charge your account to cover our reasonable costs of processing the deposit and withdrawal. Said charge may be deducted from any withdrawal request.
You may withdraw funds from your account if: (a) all payments made to your account have been confirmed as approved and have not been returned, reversed or cancelled; (b) in our discretion you have complied with any anti-money laundering rules and regulations or other obligations imposed to verify your identity. Please also note that where we ask you for information to verify your identity and/or source of funds, any delay in providing this information may cause an additional delay in withdrawing funds; (c) you agree that all transactions may be verified to prevent money laundering and that any transactions you make that we deem suspicious may be reported to the appropriate authorities. We reserve the right to refuse and/or reverse the withdrawal of unused deposits until verification of these funds is deemed satisfactory, even where deposits have been made and withdrawn immediately without play; and (d) there is currently no ongoing investigation into:
1. a situation where there is evidence of betting irregularities (including any attempt to exceed the maximum payout or to take advantage of any winnings or bonuses that are not otherwise available), the price has been manipulated, the fix has taken place or match fixing, if an individual or individuals are suspected of acting in a conspiracy or in concert with respect to a wager;
2. a situation where there is evidence that the rules of a sports governing body have been violated; either
3. a situation where there is evidence that you have materially violated these terms and conditions, including by acting fraudulently, illegally or by engaging in inappropriate activities (including cheating, collusion or criminal activity).
Our security team may need to cancel withdrawals pending the outcome of an investigation. There may be times when our security team needs to cancel withdrawals in order to carry out additional checks. These funds will be returned to your account pending investigation, but if we discover any wrongdoing during our investigation, we reserve the right to withhold funds. Responsibility for funds rests with the account holder.
If you wish to withdraw less than our online system allows, you will need to contact us. If the amount you wish to withdraw is below the amount accepted through the Site, which will be displayed to you at the time of withdrawal, you will still be able to withdraw your funds, but you will need to contact us.
If you have received quantities in error, we may request their return. There may be circumstances where amounts are paid to you in error (for example, wrong settlement of a bet). We will use all our reasonable efforts to detect any errors and inform you of them as soon as possible. However, if you have been credited with amounts that were paid in error, you must secure those amounts for us and must return them to us immediately if we ask you to. If such amounts are still in your account, we may collect them directly from your account.
You are responsible for reporting any errors with your withdrawals. We are committed to avoiding errors, but we cannot assume any responsibility or liability for any errors or omissions you make when withdrawing your funds. If any funds are deposited or credited incorrectly, it is your responsibility to let us know and our goal will be to resolve it.
Withdrawals will be made using the same payment method as the initial deposit. If this is not possible, we will contact you to make alternative arrangements.
You must notify us of any changes to your payment method details. If you do not update us, your bank may reject your deposits or bets. You must also tell us if your credit or debit card has been lost or stolen or if you have been the victim of identity fraud on your payment method account and we will allow further bets to be accepted from your account until you notify us of further instructions.
Bets placed by you on the Site will be subject to these Terms and Conditions. There will be limits to the amount you can bet. You can only bet up to the lesser of the amount present in your account or any limit established by us.
You should familiarize yourself with how the Games are operated. We will not be liable under any circumstances if you place a bet or play a game and you have not fully understood the terms or how it is operated. We recommend that you familiarize yourself with standard betting and gaming terminology. If you have any questions about how a game works, please contact us.
Once the winnings are available in your account, you will be able to withdraw them. All profits earned will be kept in your account. These will be available for withdrawal, subject to these Terms and Conditions.
All bets are subject to maximum payouts. This will be detailed by us in each of the Games. It is your responsibility to be aware that a bet you place, if successful, may exceed the maximum payout limit.
Any cash promotion you may receive will have an expiration date. If you have received a cash promotion (for example, that an amount of money has been credited to your account), you must consume all or part of it within 7 days of receiving it. If you do not start using it within that time, it will be removed from your account and you will no longer be able to use your cash promotion.
When you use our Site, you may incur data charges. You agree that visiting the Site outside of a WiFi network may result in data charges from your mobile network provider. We will not be responsible for any data charges incurred as a result of your use of the application and/or the Site.
You acknowledge and agree to Play responsibly, this means that if you are aware that participating in the Games you should limit yourself to using the Site and all its services. If you exclude yourself, you will not be able to access our services during that time. You acknowledge and agree that if you choose to self-exclude yourself from the Site, you will not be permitted to open or otherwise use a new account during your selected self-exclusion period, until such self-exclusion has been lifted and you reopen the original account. In the event that you do not comply with the above, we will have the right to block any new account you open with another Site, you will lose any funds therein and we will not be responsible for refunding you any funds you have wagered or won through such account. For more information on self-exclusion see our Responsible Gambling policy.
We do not grant you any rights to our intellectual property. We are the owner or authorized user or licensee of all intellectual property rights in our services and content, including, but not limited to, any copyrights, patents, designs (registered or unregistered), trademarks, service marks, source codes , specifications, templates, graphics, logos or any rights that subsist anywhere else with respect to the content, databases, formats, interfaces, programming, the offer of services to other clients, software or any application for any of the foregoing and any modifications, improvements. , developments and improvements thereof. Except where we specifically tell you, we do not grant you any express or implied rights to any of your intellectual property rights or secret information. You may not distribute our content to third parties. Any content you access through the Application or the Site is for your personal use (i.e., not for commercial use) and any use, distribution, or reproduction of this content in any way without our express written consent is strictly prohibited. The use of the data in our application or the Site is a personal license. This is provided strictly to you for your personal, non-exclusive, non-sublicensable, non-commercial purpose in making use of the Services. We reserve the right to take any action we deem necessary, which may include issuance of legal proceedings against you, in order to protect our intellectual property and prevent unauthorized use of our data, applications, Site or services.
In relation to numeral 6, when creating a user account, you must not (a) select or use another person's email address or username with the intention of impersonating that person; (b) use a name in connection with the rights of any other person without authorization from that person; (c) use an email address or username that is profane, offensive or inappropriate; or, (d) allow any other party to use your account and/or password.

You may not share or transfer any account. You may not reveal your password to anyone. You agree to immediately notify us by emailing soporte@gana777.mx of any known or suspected unauthorized use of your account or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your account. password. You understand and agree that you will be responsible for all activities that occur under your account, even if such activities were not performed by you. We will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your password.
41. We will use the personal information you provide us:
1. to provide our services to you;
2. to process your payment for the Products; and
3. if you have agreed to this during the registration process, to provide you with information about similar products we provide to you, but you can stop receiving this at any time by contacting us and, at our sole discretion, we may stop sending you such emails. whenever.
For detailed information on how we will use your personal information, please see our Privacy Policy.
In relation to numeral 7, We reserve the right to suspend your user account or close it permanently when it is suspected that you have acted in violation of these Terms and Conditions; has been a participant in or has been involved in fraudulent or illegal activities, including, but not limited to, any violation of these Terms and Conditions and/or applicable laws or regulations. IN THESE CASES, UNDER NO CIRCUMSTANCES WILL YOU BE DELIVERED OR REFUNDED FOR THE AMOUNTS YOU HAVE DELIVERED TO US FOR THE USE OF THE SERVICES.
The User's acceptance of these Terms and Conditions shall not in any way and under any circumstances constitute an association, partnership, employment or business relationship between the user and Us.
We may transfer our rights and obligations under these terms to another natural or legal person. We will always inform you in writing if this happens and we will ensure that the transfer does not affect your rights under the contract.
These Terms and Conditions represent the final and exclusive agreement between you and us; while superseding and nullifying any previous arrangement, agreement, communication or representation (oral or written). Any change to them will be notified to you in accordance with the procedure described in these Terms and Conditions.
The Terms and Conditions are governed by Mexican law. Any legal proceeding regarding the products or services offered by us will be heard before the competent courts in Mexico City.

Gambling with real money

Participation in real money betting presupposes that the user has deposited said money into his account using any of the deposit methods established by the company or has received an active balance as a result of a promotional campaign. Valid bets can only be made if there is a minimum balance in the user's account equal to the amount to bet. Users must be within the national territory to be able to use our betting offer.

Monetary unit

The monetary unit to place bets on the INTERNET SITE will be the MEXICAN PESO. In the event that THE USER decides to place a bet on the WEBSITE with a monetary unit other than the MEXICAN PESO, the bank exchange rate will be used at the time of the deposit or payment transaction.

Deposit methods

Deposits into accounts may be made through the following mechanisms:

Bank transfer or SPEI
Credit and debit card
Bank deposit
Paysafe card
Deposit in convenience or department stores
Any system authorized to carry out monetary transactions allowed by Mexican laws. Although we do not charge any fee for deposits made through bank transfers, debit or credit cards, the client must take into account that some credit card operators classify the transactions game as "cash". This may be the cause of charging a fixed interest charge and/or from the payment date. Bank account deposits (via SPEI) must come from the owner's account, who will therefore be the account holder. For this reason, the Operator reserves the right to invalidate said transactions, returning them to the bank account from which they were transferred and if the return to the original account and if the return to the original account

Deposit limits

Deposit limits will be applied in accordance with the policies of each Deposit Method system. In the case of electronic transfers or SPEI these will be unlimited, in the case of bank deposits by check they may also be unlimited, however, in cash bank deposits there will be a limit of $20,000 Mexican pesos (Twenty thousand pesos) per event. It is totally prohibited for THE USER to make any bet through a bank deposit in cash, for a value equal to or greater than $216,000 Mexican pesos (Two hundred and sixteen thousand pesos MXN) or the equivalent of three thousand two hundred, ten times the current minimum wage in the Federal District. , where appropriate, in terms of the provisions of the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin, its Regulations and the General Rules. Due to the Law Against Money Laundering in Mexico (PLD), if a Gana777 player in Mexico deposits more than 30,000 Mexican pesos per month (in a single exposure), the Gana777 casino is required to request documents from the player to verify that everything is in order and validate your transactions. If the player deposits more than 60,000 Mexican pesos per month (in a single exposure, the casino must ask for documents and also send them to ACE)

Account balance

The winnings will be reflected in THE USER's account and may be used to place other bets. However, at the request of THE USER, the profits may also be withdrawn in whole or in part, within a period of 48 hours, as long as the request has been received by the company between Monday and Thursday; In the case of requests received between Friday and Sunday, these will be made on the following Tuesdays; however, it should be considered when a day is not a working day for banking institutions, in these cases one more day will be traveled, these transfers may be in whole or in part, from your betting account indicated by you, and of which you are the owner. If money is erroneously credited to the account of A USER, THE USER will have the obligation to inform THE OPERATOR without delay. Bets won later, that have been placed directly or indirectly as a result of said balance, will not be considered valid, despite the possible delay in the communication of said error. THE OPERATOR reserves the right to recover the pending amount in the event that the money mistakenly deposited in an account had been withdrawn or had been lost in a bet. If the deposits made are not used exclusively for bets or games, THE OPERATOR will have the right, in case of suspicion of abuse, to partially or totally cancel said deposit and the deposited balance will be returned after deducting the deposit charges. THE OPERATOR reserves the right to correct existing errors in the USER's accounts and their balance. THE OPERATOR will notify THE USER of these types of changes. If, for technical reasons, a deposit in the user's account is crossed with an account blocking arranged by the user or by the company, the user will be informed of this and will be asked to notify the account in which the deposit can be made . be done immediately. transfer of the full amount of said deposit (discounting possible commissions).

Free bets and marketing bonuses

The Gana777.mx INTERNET SITE may carry out promotions for which it will publish its respective mechanics and additional rules to these terms and conditions, which will be visible to THE USER on the www.gana777.mx INTERNET SITE

THE USER, by participating in any of said promotions, expressly accepts the Rules and Mechanics of the same, as well as the general rules of the site. www.gana777.mx that I already accept when registering. All promotions are limited to one per person, address, email, phone number, same retirement account, shared computer or same IP address (Ex: school, office or public places). The incorrect use of the account, its alteration or modification invalidates the benefits or offers obtained by THE USER or by the group of USERS.

Unless otherwise specified, vouchers can only be redeemed once. For the purposes of this chapter, "rollover" is understood as the times that THE USER has to bet the amount received in the bonus to become real money. Unless otherwise specified, to redeem any bonus, the rollover conditions must be met within the first 30 days of being granted. Otherwise, the funds contained in the bonus account will be cancelled. Unless otherwise specified, to qualify for rollover all bets must have a minimum odds of -165 (minus one hundred and sixty five). For sports betting, unless otherwise specified, the sum of the deposit and the bonus multiplied by 10 must be reinvested before any withdrawal request. It is important to point out that the withdrawal of funds from the main account, when there are still active or pending bonuses, entails the automatic cancellation of the available balance in bonuses. For bonus promotions, when THE USER has real money and bonuses in his balance, the real money will always be played before the bonuses available in his balance.

In cases where the amount of the deposit associated with the received bonus (including the generated winnings) is transferred to the casino wallet, and they are not wagered at least 2 times before transferring to the sports wallet, THE OPERATOR has the right to cancel the bonus and associated benefits, as bonus manipulation will be deemed to have occurred. In sports bets, only sports plays will be counted for the rollover calculation. Any other play (casino, games, etc.) that is wagered with the deposited money will not count towards the rollover. Bets only count once they have been graded. In case of misuse of a bonus, the Operator reserves the right to deduct the bonus and associated winnings from the client's account balance. All promotions are created for recreational purposes and, at our discretion, the eligibility of customers who participate in one or part of a promotion may be limited. Mexplay reserves the right to change, reformulate, cancel or deny any promotion. Once the misuse of the promotions has been detected, the administrative resolutions will be final. The positive balance derived from THE OPERATOR's free bet vouchers and marketing bonuses may only be used to bet and in no case may it be collected or transferred, the profit obtained will only be collectible if the rules established for said bonus have been complied with. . . The delivery mechanisms of said bonuses will be stipulated in each promotion that is carried out, however, these bonuses will always be free. With respect to free bet or game balances and other marketing bonuses that are linked to the fulfillment of other conditions (for example, attracting new users) and that would therefore only be credited to the account after verification of said conditions conditions, In no case will payment be made if THE USER has excluded himself from the betting offer or has been excluded from it by the company. Active bonuses will be canceled when the customer requests a withdrawal from their account. The company can deny bonuses in case of deposits made with electronic payment methods such as Paysafe, and ToditoCash, etc. Winnings resulting from a casino promotion that are transferred from the real money casino account to the real money sports account will not qualify for any deposit or transfer offer when transferred back to the real money casino account. Any winnings resulting from these types of moves that are inadvertently accepted as valid will be considered the result of irregular play.

Bonus Expiration: Bonuses expire 30 days after they are awarded, unless a specific promotion states another duration. All earnings on the expiration date, plus the bonus amount, will expire if rollover requirements are not met.

Bonuses or Free Bets for registration:

Clients must deposit at least $300 Mexican pesos in order to withdraw any winnings. Clients can withdraw a maximum of the value of the bonus awarded in winnings. In order to receive a bonus or a Free Free Bet upon registration, the Company may ask the player to verify their mobile phone number or verify their identity.

Win limits

The maximum profit limits for THE USER will be 1,000,000 (one million five hundred thousand pesos) per play. In the event that it is shown that THE USER, contrary to the provisions of these General Contract Conditions, has opened several accounts and has made the same bet on them, the profit limit will be applicable to the sum of the profits obtained from these bets.

Payments

Before proceeding for the first time to withdraw an active balance in real money existing in an account, the user must send the company a copy of an official identity document that includes a photograph and, where appropriate, a copy of proof of address and bank . Statement of account, not older than three months. With the help of a copy of such official identity documents, the company will verify the consistency of the data provided at the time of registration (in particular, the name and date of birth). In addition, for transactions involving credit or debit cards, the company will request at any time an account statement coverage or proof of ownership of up to 3 (three) credit or debit cards used. The debit/credit card details provided in the registration process are solely and exclusively those of the account holder. You authorize the Company to provide the information you have provided to us to authorized credit reference agencies to confirm your identity and card(s) details. These entities will carry out a verification process on the databases (public or private) that they have and will keep a record of said verification. In the event that THE OPERATOR is aware of the information and documentation provided by the CLIENT OR USER, as well as the information obtained from the various financial institutions in the country, that the account holder and the credit or debit card through of which deposits or operations have been made in an account, do not correspond to the same person, it will consider invalid the operations or bets made with that means of payment, so the CLIENT OR USER will not be able to withdraw the profits from their account obtained and derived from the deposit made with said credit or debit card in addition to the deposits made in the participant's account with that means of payment, will be retained by THE OPERATOR for a period of 180 calendar days or/if applicable, reimbursed to the financial institution , if it determines that there is a well-founded claim or complaint by the cardholder. To prevent any illegal or fraudulent activity, we cooperate with relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other institutions. You understand that your cooperation may also be required. The company reserves the right to suspend the account and retain the profits generated by the handling of credit/debit cards of dubious ownership, which have been reported as lost or stolen. If 10 business days have elapsed from the receipt of the official identification documents, and no response is received from the user, the withdrawal request will be automatically canceled by sending the amount of the request to the electronic wallet. In the event that there are differences, the bets made by the user will be canceled and no winnings will be paid to the user, unless the user otherwise proves his right to the positive balance in question. If it is shown that THE USER has opened several accounts, THE OPERATOR reserves the right to cancel all the plays and multiple USER accounts, as well as deny the withdrawal of the positive balance obtained from the plays made by multiple USER.
THE USER accepts that THE OPERATOR deducts from the amount earned as withholding, the taxes determined in the Legislation in force in the Mexican Republic, for obtaining income derived from gambling winnings.
In accordance with current legislation in Mexico, THE OPERATOR may deliver to the user, upon request, a withholding certificate on all those prizes that exceed $10,000 (Ten thousand pesos MXN). For this, the company will request in all cases from the Federal Taxpayer Registry the CURP of the user to be able to issue the corresponding withholding certificate.
The withdrawal of profits will be made only in the name of the corresponding account holder. The maximum daily withdrawal amount will depend on the level of the player in our loyalty program:
- Blue: $50,000 (Fifty thousand Mexican pesos)
- Silver: $75,000 (Seventy-five thousand Mexican pesos)
- Gold: $100,000 (One hundred thousand Mexican pesos)
- Platinum: $125,000 (One hundred twenty-five thousand Mexican pesos)
THE OPERATOR reserves the right to modify the form of payment in accordance with the applicable Legislation in the Mexican Republic.
For the withdrawal of progressive prizes, deductions will be applied for bank transfer commissions and other applicable expenses.
If the sum value of the deposits is not played in full before the withdrawal request is made, reserves the right to charge the client's account to cover all reasonable costs related to the deposit and withdrawal, if required. be deducted from the withdrawal amount. The company will take into account that no mixed bets have been made (bet on two teams in the same match), based on the following:
Sports:
For deposits made with credit/debit cards, the rollover must be 3x (times) the value of the deposit, leaving in this case no possibility of making the withdrawal without complying with the aforementioned rollover. For deposits made with other deposit methods, the rollover must be 2x (times) the value of the deposit, taking into account that the cost applicable in this case of not complying with the aforementioned rollover will be 50% of the value of the deposit. applicable to the withdrawal request. The bets derived from the realization of a cashout will not contribute to the rollover.
Casino:
For deposits made with credit/debit cards, the rollover must be 10x (times) the value of the deposit, leaving in this case no possibility of making the withdrawal without complying with the aforementioned rollover. "For deposits made with other deposit methods, the reinvestment must be 10x (times) the value of the deposit, taking into account that the applicable cost in this case of not complying with the aforementioned reinvestment will be 50% of the value of the deposit applicable to the withdrawal request. "
Bets containing selections with odds less than -200/1.5 will not count towards rollover requirements.

COMPLAINT PROCEDURE

At www.gana777.mx, we aim to provide all our customers with the best possible experience. However, we understand that there may be situations where we do not meet your expectations. Therefore, our Solutions Team is fully prepared to address your complaint and is your best point of reference for resolving any issue.

For an immediate response, our live chat service will be your first option. We handle all inquiries. Give it a try!

If you have spoken to us via live chat and are still not satisfied, you can email soporte@gana777.mx, where an impartial review of your account will be conducted.

Please ensure you include your username along with full details of your complaint. We will send you a confirmation of receipt immediately and begin the investigation. Should we need more information to resolve your issue, we will contact you by phone, so we kindly ask you to indicate the best time to call you.

Once we have reviewed your complaint, we will inform you of the outcome within three business days. If it takes longer, we will notify you and keep you updated on our progress.

If we are unable to resolve your complaint, you may escalate the dispute to the Dirección General de Juegos y Sorteos under the Secretaría de Gobernación, with the following contact details:

Address: Calle Abraham González No. 50, Caballerizas, Planta Baja Sur, Colonia Juárez, Alcaldía Cuauhtémoc, Postal Code 06600, Mexico City.
Phone in Mexico City: 55 5209 8800
Toll-Free Phone for the Rest of Mexico: 01800 005 8346
Email: quejasydenunciasjys@segob.gob.mx

Program for Outreach and Promotion of Activities on the Website

This program's primary objective is the promotional and advertising outreach related to the website www.gana777.mx (hereinafter referred to as the “Site”), aiming to highlight and position ourselves positively before our customers, the "Players."

The company's outreach plan will help strengthen our image and corporate identity, enabling our target audience to recognize us.

Additionally, it will help define our unique style and tone, setting us apart from the competition while aligning with the company’s overall strategy. Understanding the direction of our business and integrating it into our communication process ensures unified efforts toward our goals.

Good internal communication and employees' awareness of the company's challenges and objectives will ensure the outreach process works effectively. The outreach plan will be an essential tool for achieving this.

On the other hand, the external outreach plan will increase visibility, notoriety, and impact.

Engaging with media outlets allows us to craft messages that secure coverage and public visibility. The key is to deliver the right message at the right time and place, which the outreach plan will facilitate.

This program is designed to establish efficient and comprehensive communication, adhering to the following principles:

Publicize Services and Activities: Inform the public about daily services and activities and communicate the website's address.
Promote Special Events: Highlight special events scheduled throughout the year.
Mass Advertising: Advertising will be conducted via mass media, including radio, television, and the internet (social media and streaming services), as well as local promotions through billboards, building displays, LED screens, press, magazines, brochures, bus stops, public transportation, advertising vehicles, building displays, illuminated signs, sports sponsorships, and other impactful methods, all in accordance with Article 10 of the Regulations of the Federal Law on Games and Lotteries and with prior authorization from the Dirección General de Juegos y Sorteos.
Publicize Basic Information: Disseminate the Site’s address, service hours, and activity guidelines.
Timely Notifications: Inform the public about the Site's launch, service areas, and activities.
Attract Visitors: Encourage visitors from other regions to the local area, boosting resources and investments.
Clarify Permissions: Clearly state permissions and regulations governing activities, including promotional materials containing:
- Clear and precise advertising to prevent public confusion or misunderstanding of offered services.
- The permit number for gambling and lottery advertisements.
- Messages stating that gambling is prohibited for minors.
- Responsible gaming messages emphasizing entertainment, fun, and recreation as the main objectives.

Mission and Commitment

Our mission is to provide excellent service quality, trusting that satisfied customers will recommend the Site positively. We recognize the essential role of advertising in achieving this, as effective marketing can differentiate between the success or obscurity of a product or service.

Strategies for External Advertising

Outdoor Advertising:
- Effective in public spaces like bus stops, building displays, illuminated signs, and busy streets.
- Targets a large audience of adults aged 18+ interested in gaming and social interaction.
- Includes historical examples of outdoor advertising, showing its longstanding impact.
Media Outreach:
- Radio: Carefully selected stations and programs tailored to the target audience. Advertising will include spots such as dramatizations, testimonials, and musical jingles.
- Internet (Social Media and Streaming): Includes banner ads, pop-ups, mobile-friendly content, and targeted social media campaigns.
- Press: Ads in newspapers and magazines to promote services.
Visual Media:
- Billboards: Large, strategically placed structures with standardized dimensions for quick production.
- LED Screens: Durable electronic displays in high-traffic areas.
- Advertising on Public Transport: Ads on buses and other public vehicles, targeting passengers and drivers.
Responsible Gaming Promotion:
- Campaigns will emphasize responsible gaming to prevent addiction, ensuring gaming remains a form of entertainment.

Benefits for Society

Social Responsibility: Adherence to legal norms governing our activities.
Job Creation: Generating direct and indirect employment.
Community Engagement: Contributing positively to social harmony and recreation.

Conclusion

As representatives of www.gana777.mx, we commit to adhering to this outreach program, aligning all activities with the regulations of the Dirección General de Juegos y Sorteos, ensuring legal compliance, and promoting responsible gaming for a positive impact on society.

ANTI-MONEY LAUNDERING POLICY AND CUSTOMER IDENTITY VERIFICATION (“AML”/“KYC”)

Understanding the importance of our customers and potential customers, and in response to the growing concern of the international community regarding money laundering and terrorist financing, numerous countries worldwide have been enacting or refining laws in this area. Specifically, in our country, several regulations have been approved to prevent these activities.

www.gana777.mx (the “Site”) aligns with society and authorities by recognizing the importance of combating money laundering and terrorist financing, as these issues impact essential aspects of social life.

We believe that the best way to fulfill our commitment is by establishing effective internal rules and procedures aimed at:

Conducting financial activities in compliance with applicable regulations.
Implementing operational guidelines and systems for control and communication to prevent the misuse of services for money laundering or terrorist financing.
Ensuring all employees observe this policy and comply with applicable laws prohibiting such activities.
Strictly adhering to anti-money laundering and anti-terrorist financing laws, as well as recommendations issued by national and international authorities.

To this end, the Site's directors and employees must detect suspicious transactions and report them immediately to the established internal bodies. These bodies will then inform the appropriate authorities, following the specific policies and procedures.

The Site commits to ensuring that its marketed products and services are not used for money laundering or terrorist financing.

All employees must fully comply with anti-money laundering and terrorist financing legislation and actively participate in the implementation and development of this policy.

This policy and the internal rules developed under the Anti-Money Laundering and Terrorist Financing Prevention System are mandatory for all Site personnel. Any employee violating these laws or regulations will face disciplinary action, independent of potential legal actions arising from applicable legislation.

Tasks to Mitigate Risk

The Site undertakes the following tasks to mitigate money laundering and terrorist financing risks:

Developing policies and procedures.
Identifying customers and gaining a thorough understanding of their activities.
Assessing specific risks during the customer onboarding process.
Providing ongoing training and communication to update relevant personnel.

Customer Identification and Due Diligence

A fundamental requirement in the fight against money laundering and terrorist financing is identifying and knowing our customers, whether regular or occasional.

Business or contractual relationships, whether one-time or ongoing, require full customer identification by submitting appropriate documents issued by competent authorities that verify their legitimate existence. Special attention is paid to customer activities and transactions to avoid dealings with entities engaging in money laundering or terrorist financing.

Policy Guidelines

The Site’s AML policy voluntarily adheres to all applicable money laundering prevention regulations.
Our program is designed to prevent the use of our platform for money laundering or terrorist financing. We are committed to taking all necessary measures to prevent and report suspicious activities, actively participating in preventing acts that facilitate money laundering, terrorist financing, or other financial crimes.
Fraud detection and prevention activities involve identifying and evaluating risk areas related to fraud and implementing procedures to mitigate those risks through control and monitoring mechanisms.
If a customer is suspected of using the Site’s services in violation of AML regulations, we reserve the right to:
- Conduct audits and request necessary information or documentation.
- Report suspicious activities to authorities.
- Suspend or terminate contracts and customer rights to use the Site’s services without prior notice.
If it is legally or judicially proven that a customer or their operations violate AML policies or applicable legal frameworks, the customer agrees to forfeit all rights under their contract with the Site and release the company from liability arising from their actions.
As part of the AML policy implementation, the Site reserves the right to request additional information to determine customer transactional profiles, as well as the origin and destination of funds involved in transactions. Failure to provide the required information may result in the suspension or termination of services.
Customers seeking to engage in illegal or fraudulent financial activities must refrain from using www.gana777.mx. Customers acknowledge that they are aware of the legality of using our services within their jurisdiction and agree not to use the Site’s services if such use is prohibited or violates local, state, national, or international laws.

Account Verification

To verify customer-provided information and ensure the legitimacy of funds, the Site may request additional documentation at any time, including but not limited to:

A copy of personal identification (ID, driver’s license, or passport).
Front and back copies of credit or debit cards (if applicable).
Proof of address.
Other documents to validate provided information.

If irregularities are detected in account fund movements, they will be reported to the relevant authorities to prevent the acceptance and handling of illicitly obtained funds.

This policy underscores the Site's commitment to a responsible and lawful operation, ensuring compliance with anti-money laundering and terrorist financing standards to safeguard its customers and society.

Gana777.mx Mandate

To place bets and participate in games and raffles through this WEBSITE, THE USER grants a mandate to THE COMPANY to place bets with THE OPERATOR, as instructed by THE USER, using the deposited amounts, under the terms and conditions set forth by the WEBSITE and THE OPERATOR. By registering on this WEBSITE, THE OPERATOR and THE USER agree to the following:

THE USER DECLARES:
- Being of legal age.
- Providing, for registration purposes, the address and email registered on their account to receive notifications.
- Authorizing THE OPERATOR to receive deposits in their name, solely and exclusively for the purpose of placing bets as instructed through the forms available on the WEBSITE, with bets to be placed by THE OPERATOR.
THE COMPANY DECLARES:
- Not being a financial institution nor providing banking or exchange services to USERS.
- THE USER will deposit funds into the account designated by THE OPERATOR, in the amount determined by the USER, through pre-established payment methods.
OPERATOR RESPONSIBILITIES:
- Once the deposit is confirmed and following THE USER's instructions, THE OPERATOR will place bets as directed by THE USER using the form available on this WEBSITE for predefined bets. THE OPERATOR will only place bets if the deposit is sufficient or has been prepaid into the account designated by THE OPERATOR.
- THE OPERATOR will issue a bet receipt after THE USER completes the necessary actions, serving as proof of the placed bet. This receipt will identify the transaction.
THE USER agrees to:
- Respect all terms and conditions of the WEBSITE, as well as any House Rules regarding bets, games, and raffles.
- If THE USER does not place real-money bets or participate with real money in games and raffles for six months, they will be considered an "Inactive User."
INACTIVE USERS:
- An INACTIVE USER may request a refund of amounts held by THE COMPANY, provided such amounts are not restricted by promotional terms. No account balance will accrue interest, gains, or returns.

Only one account per address, email, or IP address is allowed. Any duplication will result in the cancellation of subsequent accounts, and winnings from those accounts will be withheld.

Prizes are considered paid once credited to the registered account or delivered via a nominative check to THE USER.

Sports Betting Fraud

If THE OPERATOR suspects manipulation of an event, THE OPERATOR reserves the right, at its sole discretion, to:

Cancel offers for any event or series of events in your selection.
Delay and/or withhold payouts until the relevant sports federation confirms the integrity of the event(s).

If competent sports authorities confirm active manipulation of an event, THE OPERATOR reserves the right to cancel bets placed on such events. This includes bets placed by individuals identified as having insider knowledge or those reasonably suspected of collusion or involvement.

In cases of suspected betting fraud or match-fixing, THE OPERATOR is authorized to share THE USER's registered data (limited to information related to the suspected illicit activity) with sports associations, authorities, or third parties involved in clarifying such suspicions.

Copyright Notice

All content on this website, including but not limited to text, graphics, logos, images, software, and modules, is the property of Gana777.mx or its content providers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

Penalty for Unauthorized Use

Any unauthorized use, reproduction, or distribution of our modules will result in a penalty of $1,000 per infringement. We take this matter very seriously and will pursue legal action, if necessary, to protect our intellectual property.

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